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Tuesday, 26 February 2013 15:53

Information Communication Technology

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Information Technology Unit

Vision of the Information Technology Unit

The vision of the Information Technology Unit is to ensure that information and communication technology is applied effectively and efficiently to educational content, delivery and administration, by empowering all stakeholders in the use of ICT.

Information Technology Unit’s Mission

To be the proactive leader of the Ministry’s ICT initiatives, delivering consistent, cost-effective, reliable and secure services to all stakeholders.


The Information Technology Unit (ITU) provides all the Ministry of Education’s internal stakeholders with information technology services in a fair, timely and responsive manner.  The services provided ensure that the ICT infrastructure is reliable, secure and cost-effective and meets the business requirements of the Ministry of Education and Trinidad and Tobago citizens as a whole.  The Information Technology Unit provides the leadership necessary to ensure that the Ministry gains full benefits from its current and future investments in technology.

The ITU was created by Cabinet Minute in 1998 and was initially staffed with the following positions:

  • Manager
  • Systems Analyst II (1)
  • Systems Analyst I (1)
  • Systems Specialist (4)
  • Programmer II (2)
  • Clerk/Stenographer (1)

As the use of information technology within the workplace enhanced and grew at a rapid speed, the Ministry of Education saw the need to expand the unit’s human resources as its strategic outcome was to make ICT the core of all departments.  Currently the Unit has the following positions:

  • Manager
  • Database Administrator (1)
  • Systems Analyst II (1)
  • Systems Analyst I (2)
  • Systems Specialist (4)
  • Programmer II (2)
  • Clerk/Stenographer (1)
  • Administrative Assistant (1)
  • Network Technician (2)

 The Information Technology Unit is currently working on the following projects:

  • Primary School Computerization Project
  • Procurement of computer equipment and peripherals for all departments/units
  • ICT staff training
  • Software development
  • Networking infrastructure
  • School computer lab readiness and layout
  • Internet access in schools
  • ICT for special schools

Guiding Principles of the ITU

  1. Integrity:  We hold ourselves to the highest professional and ethical standards.  We believe in engaging in honest communication and showing respect for others.  We do our jobs with integrity and are committed in doing the right thing.
  1. Customer Service: ITU initiatives focus on customer services.  We facilitate communications and provide information systems strategies to our stakeholders internally and externally throughout the Ministry of Education.  We are passionate about the services we provide.  We are responsive to the needs of our customers and constantly strive to exceed our expectations.
  1. Accountability and Management:  The ITU manages its assets and makes ICT decisions in a fiscally responsible way.  We are accountable and responsible in the decisions we make, we use good judgment, we take pride of ownership in work. We empower our staff to operate in an environment where they are responsible and accountable.
  1. Team Work:  We exemplify the cooperative spirit by working together with respect for one another’s ideas and contributions.  We agree to work everyday to learn new things and are committed to sharing our ideas with one another.
  1. Innovation:  The ITU actively pursues technological innovation, to improve efficiency and effectiveness in order to facilitate and enable superior public service.  We promote the spirit of creativity and champion new ideas.  We believe that a passion for quality and the desire to continually improve what we do is critical to our success. 
  1. Enterprise–Focused:  ITU shares ICT resources where possible and supports an enterprise-wide environment of cooperation and collaboration.  This includes sharing ideas, resources, expertise and data among our various stakeholders.
  1. Leadership:  ITU leads by example.  We use information technology as a catalyst to re-engineer current practices and design better ways of conducting the business of the Ministry of Education. We establish rules, standards, tools and procedures for our stakeholders to follow so that they can better fulfil their missions.
  1. People Development:  We believe that people are at the heart of our organization.  We are committed to building, nurturing and preserving a highly skilled ICT workforce.  We support education and learning among the staff of the ITU and are dedicated to providing opportunities for every individual to develop his/her capabilities.

Goals and Objectives

  1. Develop Expertise on Evolving Technologies: The ITU strives to identify evolving technologies in order to provide services and products that will assist our stakeholders in accomplishing their mission, goals and objectives.
  1. Provide Ministry-Wide ICT Direction and Leadership:  The ITU provides strategic ICT direction for the Ministry of Education and influences the deployment of enterprise-wide ICT solutions throughout the Ministry.
  1. Provide ICT Value to our Stakeholders with respect to their Business: The ITU will be well managed and fiscally responsible as we continually strive to maintain, update and improve the quality and timeliness of our services.  The ITU will communicate and interact with our stakeholders to build awareness of the services we provide. .
  1. Enterprise Infrastructure:  We maintain and update existing information technology systems and enterprise infrastructure.
  1. Enterprise Security and Disaster Recovery:  We provide, maintain and update existing ICT security systems to ensure the integrity of the data and systems operated by the enterprise that is the Ministry of Education.


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